In order to access your account's payment management site, please follow these steps:

  1. Go to the "Accesses & Subscriptions" site

  2. Click on the "Subscription management" button

  3. Insert the email address under which your subscription(s) was bought, as seen below:

After inserting your email address, an email will be sent to that given email address with further instructions.

4. Open the received email from FastSpring

5. Click on the "Click here to manage your order" to open FastSpring account management site, as seen below:

After you gain access to your FastSpring account management site, please follow these last steps:

6. Go to the "Subscriptions" sub-menu

7. Click on "Show billing history" to see the purchase details, expiration date, etc.

8. Click on "Manage" to cancel, resume or update your payment method, for that particular subscription, as seen below:

Related topics:

In case you need help or if you would like to share your ideas with us, please contact the prima:Time Support team by clicking on the black bubble in the bottom right corner of this page 🙌.

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