To update your, for example, your name, phone number, e-mail or billing address, regarding your payment details, you have first to access your FastSpring's account management site.

To do so, please follow these steps:

  1. Go to the "Accesses & Subscriptions" site

  2. Click on the "Subscription management" button

  3. Insert the email address under which your subscription(s) was bought, as seen below:

After inserting your email address, an email will be sent to that given email address with further instructions.

4. Open the received email from FastSpring

5. Click on the "Click here to manage your orders" to open FastSpring account management site, as seen below:

After you gain access to your FastSpring account management site, please follow these steps:

6. Go to the "Account Details and Payment Methods" sub-page

7. Click on "Edit" and complete all the profile updates you need

8. Click on "Save", as seen below:

Note - In case you would like to update/ insert your TAX ID, follow the steps in this article.

In case you need help or if you would like to share your ideas with us, please contact the prima:Time Support team by clicking on the black bubble in the bottom right corner of this page 🙌.

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