The VAT ID can be only updated by our payment handler, FastSpring. An email needs to be sent to FastSpring at support@fastspring.com, containing the following information:

  1. VAT ID

  2. Order Reference

  3. Email used for the purchase

  4. Payment amount

  5. Date of the payment

  6. Last 4 digits of the credit card used

Example:

Hello,

Could you please update my account's VAT ID:

  1. VAT ID: CZ71727329

  2. Order Reference: ABRASOFTWARE897531-3064-90246

  3. Email: info@primatime.com

  4. Amount of the payment: €308.92 EUR

  5. Date: 31. 5. 2021 21:15

  6. Last 4 digits of the credit card used: 1234

Thank you.

FastSpring will then update the requested information, refund you the previously taxed amount (if applicable) and send you a new updated version of the invoice (if necessary or requested).

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In case you need help or if you would like to share your ideas with us, please contact the prima:Time Support team by clicking on the black bubble in the bottom right corner of this page 🙌.

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